📋 Terms & Conditions

1. Acceptance of Terms

By accessing or using the LiquorBelle website, mobile application, or any associated services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Definitions

• "LiquorBelle" – alcohol delivery service operated by Timothy Njenga Karanja
• "Customer" – any person using our services to place orders
• "Order" – a request for products placed through our platform
• "Delivery Zone" – areas within Nairobi where we offer delivery

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms
• Each user may only maintain one active account

4. Age Verification

• 18+ Only: You must be at least 18 years old to use our services
• Identification: We may request government-issued ID to verify your age
• Delivery Verification: Our riders may check ID upon delivery
• Misrepresentation: Providing false age information is a violation

5. Orders & Pricing

5.1 Placing Orders

• Orders are binding once placed and confirmed
• You must provide accurate delivery information
• We reserve the right to refuse or cancel orders
• ⚠️ Orders cannot be cancelled or modified after confirmation. If you need to cancel, please call us immediately at +254 748 894 443.

5.2 Pricing

• All prices are in Kenya Shillings (KES)
• Prices are subject to change without notice
• GST and other applicable taxes are included
• Delivery fees vary by zone and are displayed during checkout
• Free delivery may apply for orders above KES 5,000

5.3 Availability

• Product availability is subject to stock levels
• We reserve the right to substitute products with equivalent alternatives
• You will be notified of any substitutions before delivery

6. Payment Methods

• M-PESA STK Push: We send a payment request to your phone
• M-PESA Paybill: Pay via our business Paybill number
• Pay on Delivery (POD): Cash or M-PESA upon delivery
• Credit/Debit Cards: Coming soon

7. Delivery

7.1 Delivery Zones

• We deliver to selected zones within Nairobi: Dagoretti, Karen, Kilimani, Westlands, CBD, Upperhill, Lavington, Kileleshwa, Rongai, Ngong, South B, Langata, Waithaka, Kikuyu, Runda
• Delivery zones may be expanded in the future

7.2 Delivery Time

• Estimated delivery: 10 to 45 minutes from order confirmation
• Delivery times may vary based on traffic, weather, and order volume
• You will receive real-time updates on your order status

7.3 Delivery Process

• Our rider will call you upon arrival
• Please ensure you are available to receive your order
• ID may be required to confirm age upon delivery
• If you are unavailable, we will attempt to contact you
• Failed deliveries may incur additional charges

8. Refunds & Returns

8.1 Damaged Products

• If you receive damaged or incorrect products, contact us immediately. We will arrange replacement or refund. Claims must be made within 24 hours.

8.2 Wrong Order

• If you receive the wrong order, we will correct it at no cost. We may request photos.

8.3 Cancellations & Refunds

• ⚠️ Orders cannot be cancelled online. Please call +254 748 894 443 to request cancellation.
• If the rider has already been dispatched, cancellation may not be possible.
• Refunds are processed only for: damaged/incorrect products, orders that could not be delivered (after 3 attempts), or out-of-stock items (substitution not accepted).
• Refunds are processed within 1–3 business days via M-PESA to the original payment number.

9. User Conduct

You agree to use our services responsibly and not to:

• Use the platform for any illegal purpose
• Attempt to bypass age verification
• Harass or abuse our staff or delivery riders
• Provide false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services

10. Intellectual Property

• All content on our platform is the property of LiquorBelle, including logos, images, text, graphics, and software
• You may not copy, reproduce, or distribute our content without permission
• Unauthorized use may result in legal action

11. Limitation of Liability

• We provide our services "as is" and "as available"
• We are not liable for: service interruptions, third-party failures, errors in product descriptions, or consequences of alcohol consumption
• Our total liability is limited to the value of your order

12. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information on how we handle your data.

13. Termination

• We reserve the right to suspend or terminate your account at any time for: violation of these Terms, fraudulent activity, abusive behavior, or extended inactivity.

14. Dispute Resolution

• We value your satisfaction and will work to resolve issues amicably
• Please contact us first to address any concerns
• Disputes will be governed by the laws of Kenya, with proceedings in Nairobi

15. Changes to Terms

• We may update these Terms from time to time. Significant changes will be communicated via email or on our website. Continued use constitutes acceptance.

16. Contact Information